MTN Ghana has reiterated its commitment to promoting digital safety and responsible innovation as part of efforts to drive inclusive growth and protect users in an increasingly connected world.
The call was made during the Digital for Good Masterclass, an event held in Accra to mark Cybersecurity Awareness Month.
Speaking at the session, Sandra Oduro Antwi, Senior Specialist for Marketing at MTN Ghana, emphasized the company’s proactive steps to educate both customers and employees on cybersecurity best practices.
“October is globally recognized as Cybersecurity Awareness Month, and we’re taking deliberate steps to ensure that Ghanaians understand how to protect themselves online,” Ms. Oduro Antwi said.
“We’ve been visiting service centers like Abeka and Ablemkpe to interact directly with customers, answer their questions, and clarify misconceptions about digital safety.”
She explained that MTN Ghana has intensified internal training programs to reduce insider vulnerabilities that often expose organizations to cyber threats.
“A lot of the risks we face come from within, not necessarily from malicious intent, but from lack of awareness,” she noted. “We are ensuring that our staff are well-educated so they don’t inadvertently open the gates for attacks.”
Ms. Oduro Antwi urged individuals to practice basic “cyber hygiene,” stressing the importance of using strong passwords, enabling multi-factor authentication, and avoiding oversharing on social media.
“Passwords are like toothbrushes, you don’t share them, and you change them often,” she advised. “Many breaches happen because old passwords are leaked. Use a password manager if possible, and activate two-factor authentication, at least for essential apps like WhatsApp.”
She also warned against using unsecured public Wi-Fi networks and encouraged users to verify messages requesting money or personal data.
“If someone claims to be your friend and asks you to send money, always verify. One phone call can save you from being scammed,” she said.
In her keynote address, Jacqueline Hanson-Kotei, Senior Manager for Enterprise Information Security and Governance at MTN Ghana, highlighted the company’s vision to leverage technology for societal good while maintaining strong ethical and security frameworks.
She said the Digital for Good Masterclass reflects MTN’s broader mission to inspire confidence in technology use and foster innovation that benefits communities, businesses, and the national economy.
“Innovation and creativity are at the heart of our digital transformation journey,” Ms. Hanson-Kotei said. “Our goal is to ensure that technology becomes a force for good, empowering individuals, creating opportunities, and driving inclusive development.”
She pointed to MTN’s ongoing investments in digital skills training, entrepreneurship support, and technology-driven initiatives in sectors such as agriculture and education.
Through partnerships like the MTN Centre of Excellence, she said the company is helping promote smart farming, improve access to markets and financial tools, and boost productivity among local enterprises.
“We are not just investing in technology, we are investing in people,” Ms. Hanson-Kotei emphasized. “By building digital skills and supporting innovation, we are strengthening Ghana’s capacity to compete in the digital economy.”
She called for deeper collaboration between the private sector, academia, and government to build sustainable digital ecosystems that drive growth beyond profits.
“As we embrace technology, let us use it not just for profit, but to improve lives, transform communities, and build a resilient digital future for Ghana,” she added.
The Digital for Good Masterclass brought together professionals, innovators, and young entrepreneurs to discuss responsible technology adoption, digital security, and opportunities for sustainable innovation across industries.
