Universal Merchant Bank Limited (UMB) has publicly apologized to Engineers & Planners Company Limited (E&P) for the erroneous debt information communicated to the public. This Universal Merchant Bank apology was deemed necessary to correct the miscommunication.
The bank clarified that E&P has fully settled its credit obligations and currently has no outstanding debts with UMB.
In a statement issued by the bank, UMB acknowledged the error and assured E&P and the public that it had taken necessary steps to correct the inaccurate records with credit reporting agencies. UMB also assured that measures are being put in place to prevent such occurrences in the future. This Universal Merchant Bank apology has aimed to restore trust.
The bank expressed regret for any inconvenience caused to E&P as a result of the misinformation. UMB emphasized that it remains committed to ensuring accuracy and fairness in its communication and customer relations, in line with its corporate responsibility.
The apology shows UMB’s commitment to maintaining the highest standards of accuracy, professionalism, and fairness in its customer relations. The statement said, this Universal Merchant Bank apology highlights the importance of clear communication and meticulous record-keeping within financial institutions to ensure the trust and confidence of their clients.
Furthermore, UMB has pledged to work more closely with clients and stakeholders to prevent any future discrepancies. The bank recognizes the importance of maintaining strong and transparent relationships with businesses like Engineers & Planners, who play a significant role in driving economic development.
However, E&P Company Limited has yet to comment on the issue.
E&P is a wholly Indigenous Ghanaian-owned mining and construction contracting company. The company is known for its significant contributions to the mining and construction sectors, playing a major role in developing key infrastructure projects across the country. E&P continues to be recognized as one of the top players in Ghana’s construction industry, delivering high-quality projects and creating job opportunities.
