The Electricity Company of Ghana (ECG) has addressed concerns from prepaid customers regarding metering and billing accuracy by conducting independent tests with the Ghana Standards Authority (GSA) in both laboratory and field settings.
In a press release, ECG highlights its robust quality controls, stating that “all electricity meters deployed” by the company undergo “rigorous testing and calibration” to guarantee accuracy. These processes adhere to both national and international benchmarks, supported by a “state-of-the-art” meter testing laboratory deemed “comparable to leading facilities worldwide.” Every meter receives independent certification from GSA before field deployment, ensuring compliance with approved standards.
Despite this confidence in meter “accuracy and reliability,” ECG recognizes that customers may hold “genuine concerns.” In response to directives from the Honourable Minister for Energy and Green Transition, the utility has launched investigations into all reported complaints, with probes already underway.
ECG has renewed its call for GSA intervention, formally requesting the authority to “independently and randomly select and test our meters” through laboratory analysis and field assessments. The forthcoming GSA report will integrate into ECG’s comprehensive submission to the Minister, reinforcing accountability in power sector operations.
Prepaid metering disputes in Ghana’s power sector have intensified public calls for stricter regulatory checks on utilities like ECG. The Prepaid systems, introduced to enhance billing efficiency and reduce revenue losses, have faced intermittent challenges linked to network issues and meter tokenization errors, although ECG maintains that these are isolated.
The utility pledges “responsive, transparent, and accountable service delivery” in tackling disputes, with thanks to stakeholders for their “continued support and cooperation.”
