The Electricity Company of Ghana (ECG) has directed all users of the new Nuri Prepaid Meters to purchase at least a month’s worth of credit as it prepares for a mandatory upgrade of its system.
The upgrade called the Standard Transfer Specification (STS) protocol, according to ECG is to ensure the reliability and efficiency of its vending systems.
In an announcement made through a press release dated, Saturday, November 23, 2024, the company stressed that the exercise is crucially mandatory which could lead to possible vending disruptions in the process.
To avert any inconveniences that individuals and businesses might face during the possible downtime, ECG is therefore advising all customers who are using the newly installed Nuri Prepayment Meters to secure enough credit which could last for at least a month.
“Please buy enough top-up credit that will last for at least one month in order not to experience vending disruptions that might arise out of the ongoing Nuri meter upgrading exercise,” parts of the statement read.
ECG has, however, assured customers of expedited assistance through its helpline and social media platforms.
In addition, the company ECG has pledged its commitment to ensuring the upgrade is as seamless as possible.
With this directive, budget of individuals and businesses that rely on electricity are going to be disrupted since this expense is unplanned.
In addition, users are now being thrown into a frantic frenzy to ensure that their power stays on throughout the upgrade period. This could also spell a serious challenge for businesses and households that cannot afford a month’s worth of credit.
