Frustration is mounting among CalBank customers as the bank’s digital platforms have remained down for a week, affecting mobile banking, internet services, and ATM withdrawals.
On April 29, 2025, CalBank issued a service disruption notice, citing intermittent issues and promising swift resolution.
“We are currently experiencing intermittent service disruptions across our banking channels. We sincerely apologize for any inconvenience caused and assure you that our technical teams are working diligently to restore full services as quickly as possible,” the bank said in a statement shared on its social media channels.
However, as of May 2, several users continued to report being locked out of essential banking services, from fund transfers and salary access to ATM withdrawals, with no clear updates on when the issue would be resolved.
In a follow-up statement on May 2, the bank acknowledged the ongoing disruption and reassured customers that efforts were underway to address it.
“Your banking experience is our top priority. We acknowledge the disruption and are doing everything possible to restore services, especially on the CalBank App,” the bank said.
Customers were also encouraged to use alternative channels in the meantime, including ATMs and POS terminals. But the frustration is boiling over on social media, especially on platform X (formerly Twitter), where affected customers are demanding accountability. Some complain of stalled business operations, while others say they’ve had to resort to borrowing cash for basic expenses due to the ATM failures.
The ongoing disruption has had a significant impact on customers. Many have expressed concerns over delayed payments, interrupted business transactions, and increased difficulties in accessing daily banking services. The inability to access funds or perform basic transactions has caused widespread inconvenience, particularly for businesses and individuals who rely on digital banking to manage their finances efficiently.
As the outage stretches further, questions are being raised about the bank’s technical infrastructure, crisis communication, and contingency planning. Customers are left wondering whether adequate measures were in place to prevent such a prolonged disruption and are calling for clearer updates on the timeline for full service restoration.
Despite these concerns, CalBank has not yet provided a detailed explanation or a definitive timeline for when services will be fully restored.
