Tag: Customer Service
Fuel Prices Fall, But Dispatch Delivery Charges Hold Firm
Despite recent fuel price drops in Ghana, delivery charges by dispatch riders…
Ghana, the Land of “Akwaaba”: Famous for Hospitality, Feared for Customer Service
Ghana is warm, welcoming, and generous, but beneath the smiles, customer service…
Why Ethical Data Gathering is Essential for Businesses
Ethical data gathering begins with clarity of purpose. Businesses must be clear…
Festive Overpricing Undermines Customer Loyalty, Businesses Told
Coconut Grove CEO Ralph Ayitey urges Ghanaian businesses to stop festive overpricing,…
Ghana’s Tourism Growth Hampered by Poor Customer Service – Analyst
Tourism analyst Emmanuel Frimpong says poor customer service continues to undermine Ghana’s…
AfriMass Network Urges Ghanaian Corporates to View Customer Service as ‘Mission Possible’ for Growth
As Ghana joins the global community in marking Global Customer Service Week…
MTN Ghana Bets on AI to Redefine Customer Experience in Telecoms
MTN Ghana is using artificial intelligence to transform customer experience, improve efficiency,…
Global Customer Service Week: BoG Champions Customer-Centered Banking
Central bank urges financial institutions to uphold fairness, transparency, and innovation in…
Ghana’s Customer Service Week: When Companies Smile for a Moment and Frown the Rest of the Year
Ghana’s Customer Service Week brings brief smiles and celebrations, but lasting poor…
Invest In Better Customer Service To Improve ECG’s Revenue Collection-Dr.Apetorgbor
Transforming ECG’s customer service can enhance revenue collection, build trust, and support…
Ghana’s Customer Service Champions: Views From Social Media Suggest Banks, ECG in Top Leads
Banks and ECG lead in customer service in Ghana, with MTN and…
Banks Urged to Improve 24/7 Service and Better Connect with Customers
A PwC survey reveals that Ghanaian bank customers prioritize 24/7 service and…