Despite recent fuel price drops in Ghana, delivery charges by dispatch riders…
Ghana is warm, welcoming, and generous, but beneath the smiles, customer service…
Ethical data gathering begins with clarity of purpose. Businesses must be clear…
Coconut Grove CEO Ralph Ayitey urges Ghanaian businesses to stop festive overpricing,…
Tourism analyst Emmanuel Frimpong says poor customer service continues to undermine Ghana’s…
As Ghana joins the global community in marking Global Customer Service Week…
MTN Ghana is using artificial intelligence to transform customer experience, improve efficiency,…
Central bank urges financial institutions to uphold fairness, transparency, and innovation in…
Ghana’s Customer Service Week brings brief smiles and celebrations, but lasting poor…
Transforming ECG’s customer service can enhance revenue collection, build trust, and support…
Banks and ECG lead in customer service in Ghana, with MTN and…
A PwC survey reveals that Ghanaian bank customers prioritize 24/7 service and…