Amid the intense competition in Ghana’s banking sector, some banks are making headway and distinguishing themselves in the area of corporate banking.
These banks are revolutionizing security, speed, and smart digital solutions to redefine what corporate customers expect from their banks.
The latest 2025 KPMG West Africa Banking Industry Customer Experience Survey reveals that 5 banking institutions, out of the total of 23, are delivering on these fronts and pulling ahead, widening the gap.
Stanbic Bank Emerges Top
According to the survey, for the second consecutive year, Stanbic Bank has emerged as the top-performing corporate bank in Ghana. With a CX score of 88.8, the bank posted an impressive eight-point improvement year-on-year.
Corporate clients singled out Stanbic’s strength in resolving issues quickly, with one customer recalling how an error was investigated, reversed, and apologised for, all within 24 hours. In a space where delays can cost businesses millions, the responsiveness of Stanbic Bank matters to corporate clients.
“Stanbic Bank retained the top position for the second year running, recording an eight-point improvement over its prior performance. The bank performed particularly strongly in the Resolution pillar, with customers highlighting swift and effective issue resolution,” the survey noted.
Ecobank Takes Second Spot
Climbing sharply up the rankings is Ecobank, which moved up four places to secure second position with a CX score of 84.5 in 2025. Clients praised its strong foreign exchange and trade finance support, especially during time-sensitive import transactions.
Ecobank’s growing appeal is also tied to its pan-African advantage, leveraging the AfCFTA Single Market Trade Hub to support cross-border trade for corporates, multinationals, and public institutions.
ABSA Follows
Returning strongly to the leaderboard in third place is Absa, with a CX score of 83.7. Corporate customers highlighted the reliability of its digital services and improvements in credit support.
There are two areas increasingly critical as businesses demand faster decisions and seamless execution.
“Absa returned to the leaderboard in third place, with clients citing the reliability of its digital services and improved credit support,” the findings added.
Zenith and GCB Shares the Fourth Spot
Sharing the fourth position are Zenith Bank and GCB Bank, both scoring 82.7. Their performance reflects steady gains in meeting core corporate banking needs, particularly in transaction security, access to credit, and accurate account information.
These priorities, according to the survey, remain non-negotiable for corporate clients.
The Bottomline
Beyond rankings, the survey reveals a deeper shift. Nearly half of corporate banking customers now want more digitalisation, faster processing times, and the use of artificial intelligence, especially in trade finance.
Satisfaction with trade finance services has improved across the industry, but expectations are rising even faster.
The findings are a clear indication that banks that combine strong security, reliable digital platforms, and swift problem resolution are the current demands of Corporate Ghana.
