Government plans to deepen support for the Business Process Outsourcing (BPO) industry through infrastructure access, regulatory reforms and digital skills training as it seeks to position the country as a leading destination for global business services in Africa.
Communications Minister Samuel Nartey George said the ministry would take direct action to support the sector by facilitating investment, reducing operational costs and aligning workforce development with industry demand.
Speaking at a government-industry roundtable hosted in Accra by Concentrix, George said the ministry would act as “an enabler of the ecosystem” in partnership with state institutions and private companies.
The minister assured investors and members of the Business Outsourcing Services Association of Ghana that requests for operational space would be treated as priority government assignments.
According to him, government intends to leverage shared public infrastructure across agencies including the Cyber Security Authority, Data Protection Commission, National Communications Authority and Ghana Post to help companies lower setup and operating costs.
George also announced trade missions to Zambia and Malawi aimed at promoting local businesses abroad while diplomatic missions work to attract foreign investment into the sector.
The minister urged Concentrix to increase its projected target of creating 8,000 jobs by 2030, pledging government policy and operational support to help expand employment opportunities.
The government’s workforce strategy is centered on the One Million Coders Programme, which began training activities this week across centers nationwide.
George noted the initiative would be measured by job placements rather than training numbers alone and disclosed that discussions were already underway with industry players to secure employment opportunities for participants.
He also pointed to broader reforms intended to improve the business climate, including development of an electronic visa system in collaboration with the Foreign Affairs Ministry and faster business registration processes.
The push to expand outsourcing and digital services forms part of efforts to diversify the economy, attract technology investment and create jobs for young people amid growing global demand for remote business support services.
