Ghana Link Network Services Ltd, operators of the Integrated Customs Management System (ICUMS), has dismissed allegations by some groups identifying themselves as Civil Society Organisations (CSOs) that the platform is dysfunctional and disrupting port and customs operations.
The company described the claims as false, misleading and unsupported by verifiable evidence, insisting that the system continues to operate efficiently and support trade facilitation across the country.
In a statement, Ghana Link said the allegations appeared to be a deliberate attempt to undermine confidence in a national digital trade platform that serves importers, exporters, freight forwarders, shipping lines, customs house agents, terminal operators and other stakeholders.
According to the company, the groups making the allegations failed to provide any documented evidence of system-wide downtime on the ICUMS platform since January 2026.
It said the accusers had not identified any specific incident, affected transaction or technical failure to support their claims.
“For the avoidance of doubt, the groups making these allegations have failed to point to a single verified instance of system-wide downtime on the ICUMS platform since January 2026,” the statement said.
Ghana Link maintained that following the completion of its new data centre infrastructure, the platform had recorded improved system stability, stronger operational resilience and enhanced service delivery.
The company noted that ICUMS continues to process customs transactions and facilitate revenue mobilisation for the state without the disruptions being alleged.
It criticised the CSOs for making sweeping claims about frequent system failures without providing dates, incident reports, technical evidence or confirmation from state institutions and stakeholders within the port sector.
The statement said discussions on trade facilitation and port reforms should be based on facts and evidence rather than speculation, misinformation or politically motivated narratives.
Ghana Link described ICUMS as one of Ghana’s most important digital trade infrastructure platforms, supporting customs administration, cargo clearance, risk management, revenue protection and trade facilitation.
It stressed that any claims regarding the system’s performance should be backed by credible and verifiable evidence.
The company reiterated its commitment to engaging constructively with stakeholders, including recognised civil society organisations, customs officials, freight forwarders, shipping lines, policymakers and members of the trading community.
However, it cautioned against the spread of unsubstantiated allegations that could undermine public confidence in a platform that plays a critical role in Ghana’s trade and revenue ecosystem.
Ghana Link challenged the groups behind the allegations to provide specific evidence of any system-wide downtime they claim has occurred since January 2026 or after the completion of the new data centre.
“In the absence of such evidence, the allegations should be regarded as false, baseless and without merit,” the statement said.
The company reaffirmed its commitment to continuous system improvement, stakeholder engagement, operational transparency and the delivery of a secure, reliable and efficient customs management platform to support Ghana’s trade facilitation and revenue mobilisation agenda.
