Administrators and management consultants have been urged to adopt strategic thinking, uphold strong organisational values and strengthen institutional systems to improve performance and contribute to national development.
The call was made at the 8th administrators annual conference held on the theme: “Mindset Transformation: Values, Systems and the Law.”
Prof. Baffour Agyeman-Duah, Chief Executive Officer of the John A. Kufuor Foundation, said organisations should be viewed as systems whose effectiveness depended on the quality of their structures, processes and leadership.
He explained that every organisation comprised key components, including inputs, processes, outputs, outcomes and feedback, adding that administrators must continuously assess and improve these elements to achieve desired results.
Prof. Agyeman-Duah said strong organisational values such as integrity, transparency, accountability and excellence should be embedded in institutional systems and reflected in operational procedures.
He said leaders had a responsibility to model the values they expected from employees, stressing that leadership by example was essential to promoting discipline and accountability.
“If a meeting is scheduled for 8:00 a.m., the leader should be there before everyone else. That example encourages others to respect time and organisational rules,” he said.
Prof. Agyeman-Duah also underscored the importance of healthy workplace relationships, saying mutual respect, trust and collaboration among colleagues created an environment where employees could perform at their best.
Dr Samuel Mawusi Asafo, Chief Executive Officer and Board Secretary of the Chartered Institute of Administrators and Management Consultants (CIAMC), called on administrators to move beyond routine administrative functions and become strategic leaders capable of driving organisational transformation.
He said many administrators still viewed their roles as limited to documentation, report writing and routine office procedures, a mindset that constrained innovation and institutional growth.
Dr Asafo said contemporary administration required professionals who were forward-looking, results-oriented and capable of designing systems and policies that responded to changing organisational needs.
He, however, stressed that innovation must be guided by legal compliance and adherence to established regulations.
He said administrators should create systems that encouraged performance while fostering organisational cultures built on respect for rules, values and the law.
Dr Asafo said the Institute had over the past eight years promoted mindset transformation among administrators, particularly within the public sector, to equip them with the skills required to improve governance and organisational effectiveness.
He expressed optimism that strengthening leadership, institutional systems and organisational culture would enhance public sector performance and contribute to Ghana’s socio-economic development.
