The Ghana Water Limited (GWL) has deployed 200 National Service Personnel to recover outstanding water bills totaling GH¢916 million, as the utility provider intensifies efforts to stabilize its revenue base.
Managing Director Adam Mutawakilu said the initiative is part of a broader strategy to tackle revenue leakages and improve payment compliance among domestic consumers. “We are also engaging 200 National Service Personnel, this time they will not work in the office, they will go out and go after those who owe the arrears so that we can reduce the arrears. As of June, our arrears stood at GH¢916 million, and their primary responsibility is to go after these arrears while also helping customers understand how to use the MoMo app to pay,” he stated.
Speaking in an interview on the Citi Breakfast Show, Mutawakilu noted that only 20 to 30% of domestic water users currently pay their bills digitally, describing the situation as a major operational challenge. To address this, GWL has tasked its Customer Care Assistants, who routinely visit homes to read meters, to also educate customers on using the Mobile Money platform to settle bills.
The Managing Director emphasized that the National Service Personnel will be deployed directly into communities rather than stationed in offices, identifying customers with outstanding debts and ensuring arrears are recovered. He warned that without these targeted interventions, “it would be difficult for the company to reverse its revenue challenges and sustain operations.”
The move underscores GWL’s push to strengthen its financial position amid rising arrears and low digital payment adoption, while aligning with broader government efforts to expand mobile money usage and improve utility revenue collection.
