The Managing Director of the Electricity Company of Ghana (ECG), Mr. Samuel Dubik Mahama, has firmly addressed the growing concerns that the company’s introduction of new prepaid meters is a deliberate move to extort more money from customers.
Appearing before the Public Accounts Committee of Parliament, Mr. Mahama reassured the public that the new meters are designed to enhance efficiency and transparency in billing, not to exploit customers.
Over the past few months, many ECG customers have expressed frustration over what they perceive as higher-than-usual electricity charges since the installation of the new meters. Some have even accused the company of intentionally fleecing them through faulty or rigged devices.
However, Mahama refuted these allegations, explaining that any discrepancies are due to customers’ unfamiliarity with the new system rather than any nefarious intent. “The introduction of these new meters is part of our broader strategy to modernize our services and provide better value for our customers. We understand the concerns, but I want to assure everyone that these meters have undergone rigorous testing and meet all required standards,” Mr. Mahama stated.
He emphasized that the ECG is committed to addressing any issues that arise, including offering support to customers who need help understanding their new bills.
Furthermore, the ECG managing director noted that the new meters have been calibrated to be more accurate than the older models, which sometimes underreported usage. While this might lead to slightly higher bills for some customers, Mr. Mahama stressed that it reflects actual consumption rather than an increase in rates.
He encouraged customers to engage with ECG offices for any clarifications rather than jumping to conclusions and also urged the public to remain calm.
He assured that the ECG is not in the business of exploiting its customers. “Our mission is to provide reliable and fair electricity services. We will continue to work tirelessly to ensure that our customers are satisfied and that any concerns are promptly addressed,” he concluded.
