The Ashanti Regional office of the Public Utilities Regulatory Commission (PURC) has collected a total of GH¢ 80,628,623.30 in revenue for utility service providers during the third quarter of 2025, strengthening the financial operations of Ghana’s energy and water sectors.
In addition, the Commission successfully recovered GH¢ 426,291.55 in refunds from utility companies to compensate consumers for billing errors and service lapses.
According to Mr. Richard Asiedu, the Ashanti Regional Public Relations and External Affairs Officer of PURC, these achievements were made possible through the Commission’s complaints resolution mechanism, which ensures accountability and fairness between consumers and service providers.
He said that the Commission received 509 complaints against the Electricity Company of Ghana (ECG) and Ghana Water Limited (GWL) between July and September 2025. Of these, 269 cases were successfully resolved, with others at various stages of settlement.
“Our mission is to safeguard consumer interests while ensuring that utility providers operate efficiently and transparently,” Mr. Asiedu said.
Beyond dispute resolution, the Ashanti PURC also facilitated technical interventions to improve electricity and water supply reliability in the region.
These included the replacement of nine faulty electric poles, seven damaged transformers, and 10 defective meters, alongside the repair of several burst water pipes.
Furthermore, the Commission worked with service providers to complete eight new service connections that had previously faced long delays.
“These interventions are part of our effort to ensure that consumers not only receive fair billing but also reliable, uninterrupted service,” Mr. Asiedu added.
The Ashanti PURC’s work underscores the critical role of regulatory oversight in Ghana’s utility sector, ensuring that revenue collection is matched by service improvement and consumer satisfaction.
Mr. Asiedu reiterated that the Commission remains committed to enhancing operational efficiency, ensuring compliance with regulatory standards, and promoting transparency in service delivery.
He also emphasized PURC’s role in driving sustainable utility management, which supports both economic development and public confidence in essential services.
“PURC will continue to be vigilant in protecting consumer rights while fostering a strong and financially stable utility industry that can support Ghana’s growth,” he said.
The Public Utilities Regulatory Commission continues to act as a bridge between utility companies and consumers, addressing challenges in electricity and water supply while strengthening the foundation for a more reliable, accountable, and consumer-centered utility system.
