MTN Ghana will invest US$380 million this year to expand its network infrastructure and strengthen network resilience as part of efforts to improve service quality and customer experience across the country.
Dr Lawrence Akosen, Senior Manager for Customer Experience Planning and Enablement at MTN Ghana, said the investment formed part of a broader US$1.1 billion commitment the telecommunications company planned to make in Ghana over the next three years.
He said the investment was aimed at ensuring reliable connectivity, seamless transactions and prompt customer support rather than simply expanding infrastructure.
Dr Akosen disclosed this at a media and stakeholder engagement organised by MTN Ghana in Sunyani as part of activities marking the company’s 30th anniversary.
The engagement brought together news editors, media practitioners and representatives of the National Communications Authority from the Bono, Bono East and Ahafo Regions.
He said the infrastructure being deployed was designed to improve customer experience by enabling stronger call connections, more reliable Mobile Money transactions and faster resolution of service challenges.
“The infrastructure is already there, ready to meet you,” he said.
Dr Akosen reaffirmed MTN Ghana’s commitment to delivering innovative and customer-focused services, saying the company’s investments were intended to improve the daily lives of individuals and businesses.
He cited examples of traders resolving SIM-related issues more conveniently, farmers completing Mobile Money transactions without interruption and students enjoying reliable voice services.
He said every call made, transaction completed and business supported reflected customers’ confidence in the company.
“We do not take that for granted and as we mark this milestone, we remain committed to listening to you, learning from your feedback and shaping our services around what you tell us, not what we assume,” he stated.
Touching on the anniversary theme, “30 Years of Progress, Powered by You,” Dr Akosen said the celebration recognised the trust and support of customers, regulators, business partners, community leaders and the media over the past three decades.
He said Ghana’s transformation in communications had enabled communities that previously lacked reliable connectivity to access digital services, while entrepreneurs had expanded their businesses beyond their local communities.
“Business transacts in ways that once seemed unimaginable, and none of that happened because of a network alone. It happened because you used that network to build something for yourselves,” he said.
Dr Akosen said MTN’s investments since 1996 had consistently been guided by the evolving needs of its customers and stakeholders.
He noted that customers increasingly expected convenient services without travelling long distances or waiting for assistance, prompting the company to strengthen service delivery through its customer service centres, partner outlets and digital platforms.
He said improved connectivity across the Bono, Bono East and Ahafo Regions was supporting farmers, traders, students and entrepreneurs to increase productivity and create new opportunities.
“Their success is the real story here. Connectivity is not the end goal; it is a tool that enables people to unlock opportunities, strengthen their communities and improve their lives,” he said.
Dr Akosen expressed appreciation to the media for supporting the company’s public engagement efforts and providing constructive feedback that contributed to service improvement.
He also thanked regulators, business partners and community stakeholders for their continued collaboration and commitment to maintaining high industry standards.
During a panel discussion, Mr David Nana Addai, MTN’s Mobile Money Manager for Northern Ghana, assured customers of continued quality service delivery and urged Mobile Money loan beneficiaries to repay their loans promptly to enable others to access the facility.
