The Chartered Institute of Administrators and Management Consultants–Ghana (CIAMC) has marked its 50th Mandatory Continuing Professional Education (MCPE) seminar alongside the 24th Graduation and Induction Ceremony, with a renewed call for stronger organisational leadership and a national shift toward peak performance.
The event forms part of CIAMC’s 25th anniversary activities and brought together professionals across sectors to examine how improved administrative systems can enhance national development.
Dr Samuel Mawusi Asafo, Chief Executive Officer of CIAMC, said the seminar was designed to ensure that administrators and management consultants remain professionally grounded, updated, and prepared to deliver excellence in an increasingly demanding environment.
“This programme ensures our members renew their knowledge and skills. Peak performance is key in every living system and organisations are living systems made up of people,” he said.
“If we want institutions to perform at their peak, we must start with the people,” he added.
He explained that the training focused on three levels, the individual, the organisation, and the customer noting that customer-centered performance must remain the ultimate goal of every institution.
Dr Asafo observed that Ghana’s organisational performance challenges were closely linked to environmental and systemic issues, ranging from sanitation lapses to weak implementation of public policies.
“We can be profitable as organisations, but how does that impact our potholes, our water bodies, discipline, litigation, robbery, and security issues?” he asked.
“Administrators are at the heart of the system. If we don’t train them well, they will design policies that cannot be implemented,” he added.
He said Africa must prioritise continuous professional training to ensure administrators remain effective in policy formulation, supervision, and adapting to changing environments.
On customer relations, Dr Asafo urged professionals to adopt analytical and balanced approaches, adding that while customers were essential to business survival, not all feedback guaranteed growth.
“We must listen to customers, but also analyse their intentions and needs. Even from critics, you must find a way to turn negative energy into positive outcomes,” he said.
Resource person and newly inducted member, Prof. Robert Ebo Hinson of the University of Ghana Business School, praised the institute’s training as a critical complement to academic instruction, especially for leadership and people management.
Prof. Hinson, who was also inducted as a Chartered Management Consultant, said the programme equips professionals with practical tools that are often absent in standard university courses.
“Without this course, it is difficult to manage people properly, this professional training has a different task and focus. Anyone who wants to be efficient in management and leadership must undergo this programme,” he said.
He said the improved leadership behaviours and outcomes exhibited by past beneficiaries demonstrated the programme’s effectiveness across sectors.
Mrs Lizzie Pearl Addison, another inductee, also commended the value of the professional pathway, noting that it enhances efficiency, leadership confidence, and organisational impact.
This year’s graduating class includes administrators, accountants, lawyers, surveyors, medical officers, and senior managers spanning both public and private sectors, all united by the need to strengthen performance within their institutions.
CIAMC said its broader goal is to champion a national mindset shift where institutions and individuals evaluate performance not only by profit, but by impact on society, including improved public services, social systems, and quality of life.
The institute will mark its 25th anniversary celebration in 2026, commemorating what Dr Asafo described as a “journey through both the positives and negatives” of Ghana’s administrative evolution.
He expressed optimism that with enhanced professional training and a renewed national mindset, Ghana can build stronger institutions capable of delivering sustained performance and development.
