Ghana has taken a major step toward positioning itself as a leading global business services hub with the launch of the Business Outsourcing Services Association of Ghana (BOSAG) five-year Strategic Plan, an initiative expected to create 100,000 sustainable international-facing jobs for young people by 2030.
The launch marks a pivotal moment for the country’s outsourcing and digital services industry, setting out a coordinated vision to boost employment, expand digital opportunities, and strengthen Ghana’s competitiveness in the global market.
Mr. David Gowu, CEO of BOSAG and a founding board member, said the plan represents the culmination of years of work to establish Ghana as a preferred destination for global outsourcing.
“Three years ago, we asked ourselves how Ghana can compete globally in outsourcing and digital services. Today, that vision has become a reality,” he said. “It is humbling to see this plan come to life, a roadmap that will transform Ghana’s digital economy and create opportunities for thousands of young people.”
He said the strategy is built to connect Ghana to global outsourcing demand while equipping local operators and talent with world-class capabilities.
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The BOSAG 5-Year Strategic Plan focuses on five core pillars, raising international visibility and client engagement, driving skills development and talent readiness, strengthening local sector and operator capabilities, facilitating policy advocacy and public-private alignment and enhancing sector research, data, and knowledge sharing
According to Mr. Gowu, these pillars will help build a resilient outsourcing ecosystem that attracts investment, strengthens service delivery, and ensures Ghanaian talent meets global standards.
Madam Shamima Muslim, Deputy Presidential Spokesperson, said BOSAG’s strategic plan aligns with Ghana’s long-term digital transformation vision and reinforces government’s commitment to youth employment.
She said the 100,000-job target represents more than a statistic.
“This is not just a number, it is a promise to our young people, a commitment to inclusive growth, and a strategy to harness the full potential of our digital infrastructure, our competitive workforce, and our strategic location,” she said.
Representing the Minister for Communication, Digital Technology and Innovations, Bishop Dr. Samuel Antwi-Gyekyi reiterated the Ministry’s commitment to building a resilient, investor-ready digital economy.
He announced partnerships with major global technology firms including Huawei, MTN, Amazon Web Services, and Oracle to deliver specialised training programmes and accelerate digital skills development nationwide.
He also disclosed that the Ministry is finalising key legislative and regulatory reforms, including the Ghana Startup Act, updated Cybersecurity Regulations and frameworks for Artificial Intelligence, cloud services, and digital trade
These reforms, he said, will create a modern, secure and business-friendly environment for innovation and investment.
