The Bank of Ghana (BoG) has called on customers to actively engage with its Complaints Resolution Mechanism to address any issues they may encounter with their banking institutions.
This initiative aligns with the global celebration of Customer Service Week, emphasizing the vital role that customer feedback plays in enhancing the overall integrity and service quality of the banking sector.
As the regulatory body for Ghana’s banking industry, the BoG mandates that all regulated institutions maintain high standards of customer care. This includes ensuring fair pricing and providing adequate information about products and services while adhering to ethical standards.
Recognizing that customers are central to banking operations, the BoG stresses that their confidence and trust are essential for the stability and soundness of the financial system.
The Complaints Resolution Mechanism offers specific channels for customers to voice their concerns about the conduct of financial institutions, ensuring that grievances are addressed promptly and effectively.
“Confidence and trust in the banking system is paramount”. Stated BoG. “We appeal to customers of our regulated financial institutions to familiarise themselves with the provisions of the Bank of Ghana’s Complaints Resolution Mechanism, which affords customers specific channels for lodging complaints about the conduct of their financial institutions.”
